Blog

It went well: a message on your answering machine asking to remember about a communication campaign. You are executing to settle the matter. You now return your calls as soon as you can, it is a respect that you show to those who call you and leave you a message. Then some doubts. The background […]

The decision to outsource an activity or a part of the company’s activities is increasingly in line with the strategy of companies, which prefer to concentrate their human resources on this in order to better manage the performance of their core business effect. In our sector, our customers are often companies with a large customer […]

Telephone support is one of the most important contact points for consumers. Dealing with unsatisfied customers can sometimes be difficult and requires above all a lot of fingertip feeling. The following tips will help you become more confident when dealing with disgruntled customers.   More than just Customer Support Call centers are more than just […]

Corporate Information / Financial Soundness Look at the sales and business development of the last three or four years. Which locations are used for how long? How many employees are there in each case? Which customers and projects will be looked after for how long? Organically grown companies that have successfully operated on long-term customer projects […]

Pay attention to your pitch. Too high a voice will strain the voice and generate tension. Through a subtle buzzing in a relaxed, deep buzz, you regenerate your voice and find your true voice. (Think of delicious food: MMMH.)   Do not talk too loudly. You can use the telephone with your voice directly in […]

What can you do to increase the productivity of my employees in the call center or customer support? This is one of the most common questions our customers ask. This is not a witchcraft, as long as you observe some basic rules. And, most importantly, you will increase the satisfaction of your employees as well […]

Respiratory diseases such as hoarseness and other vocal complaints are the main reason for sick leave in the call and service centers. By using targeted preventive measures to eliminate the causes, you ultimately keep costs down by absenteeism. Prevention should start Prevention should start in the working conditions and behavior. Have a good moistening of […]

Bilingual Interviewers, Team Leaders, Supervisors … In the newspaper ads, it’s only for them! Phone professionals do not know about unemployment. Looking for a job? The recruiters’ proposals seem tempting but you are still hesitating to respond to offers? Here are the good reasons to apply… Because the sector is recruiting at full capacity. Due […]