section-19cdb59
About PCS Connect
Our Story
We started with a mission: to accompany business owners and senior executives as they
exceeded their sales and marketing goals with tech-driven and accountable results. The founder and our team, passionate about customer satisfaction, have made PCS Connect synonymous with excellence in the BPO (Business Process Outsourcing) space. Founded in 2001 as a service provider, PCS Connect has become a credible BPO provider of services to businesses around the world. Continuing to provide all-in-one solutions to our clients, we drive exceptional cost reduction and create higher levels of customer satisfaction, productivity, and ultimately, business growth. We provide CRM systems, administrative outsourcing, artificial intelligence , virtual assistant services,live chat monitoring and continuous improvement, telecommunications , appointment scheduling, and customer support! Let's talk about your needs and how we can create real value for your business!
CLIENT SERVICE RETENTION
SALES/LEAD GENERATION SUCCESS RATING
section-7ee35df
Our Company
For more than two decades, PCS Connect has been working with companies of all sizes in the U.S. by providing consistent and affordable
outsourcing options. Whether you require
outbound telemarketing services,
virtual assistant support, or
back office support services, we scale our solutions to fit your organizational goals.
PCS Connect is not simply a service provider, but a long-term partner. With a 93% client retention rate, we are proud of our long-lasting partnerships based on our consistent quality and performance. We understand your needs because we've been in your shoes; we have deep industry knowledge and experience with pain points. That is why we offer strategic support with our proven
telemarketing outsourcing services.
As an entrepreneurial organization, we pride ourselves on helping businesses grow and scale in the most efficient ways possible, configuring operational processes and removing redundancies through our integrated and proprietary customer relationship management software and business telecommunications systems. This allows us to help you innovate solutions to increase productivity and enhance customer interaction while delivering unparalleled service levels.
If you need
inbound call center services,
outbound appointment setting, or
administrative support services, PCS Connect is the right staffing partner for you. We have specialized solutions designed directly around your needs, including:
- B2B appointment setting
- Inbound and outbound telemarketing
- Back office support and data processing
- Administrative or remote staffing solutions
At PCS Connect, we’re more than just a vendor—we’re your partner in sustainable growth.
What We Do
With approximately two decades of experience in business process outsourcing (BPO) services, we provide a white-glove approach with intimate, high-touch support for every client. We provide local, regional and national delivery for businesses of all sizes, and we provide scalable outcomes to optimize your organization's operational capabilities. Our transparent service plans provide clarity and confidence that every aspect of your outsourcing will be completed with the utmost integrity and attention to detail. Our services include: inbound and outbound services, live online chat and virtual assistant services,
lead generation services , market research services, social media management, telemarketing sales, collection & fundraising services, and office support services such as administrative, appointment setting and back-office support services that are delivered using our proprietary client relationship management (CRM) and advanced business telecommunication systems that ensure cohesive workflow, greater productivity, and better service delivery tailored specifically to your individual business requirements.
section-63f1fe8
Our Mission
“To provide value added, professional services founded upon our Core Values which ensure client loyalty provides for a return-on-investment. PCS is built to Move Business Ahead!.”
Our Values
Our firm believes strongly in honoring the values which make our company unique and we strive to execute our progress with every client. Our values include:
Integrity – The essence of honesty and ethical principles
Loyalty – Providing faithfulness and quality to our clients
Trust – The basis for good human interaction
Accountability – We honor our delivery and promise
Individuality – Respect of one’s knowing
Community – Give back to the community in which we live and serve
section-fd6a608
Why Partner with PCS?
When you partner with us you receive a dedicated team with over 20 years of experience, a commitment to excellence and a proven track record of achievement. Being a family-owned business gives us a personal touch with all of our client relationships and our entrepreneurial spirit allows us to deliver innovative solutions to your challenges. We believe in trust, transparency and results and with a 93% retention rate we must be doing something right. Our smart technology (proprietary CRM and telecommunications systems) will take your business to the next level by streamlining operations, increasing productivity and benefiting from sustainable growth strategies. Let us be your trusted partner to facilitate progressing your business. Contact us today to learn more..
section-7dc35a1
0 +
Staffs Across Worldwide
0
Satisfied Clients
0
Years in the Industry
0
Projects
section-64d5cb5
Some Of The
Services We Offer
We are a group of experts that render these services
Learn more about our servicesMobile & Desktop Apps
Our PCS telecom Mobile application keeps users connected wherever they are. It’s a fully featured soft phone which enables them to send and receive calls, instant messages or video calls from any Internet connected device. This enables partners to generate increased revenue, and also ensures they have a solution to cover all their customer requirements.
Hosted PBX
Our Hosted PBX service has been developed over the 20 years, with the support of our technology partner Metaswitch.
Team & Web Collaboration
Team collaboration is one of the fastest growing areas of the market, as customers looking to improve their collaboration and productivity internally. The service is fully integrated with our Metaswitch based network, but can be sold as part of a full Hosted PBX solution or as a standalone service.
Virtual Assistant Service
Virtual telemarketing is not a new industry. Due to the advent of technology, companies all over the world can work with remote companies who provide low cost virtual assistant services in various sectors.
