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Tips for Call Center Agents

Pay attention to your pitch. Too high a voice will strain the voice and generate tension. Through a subtle buzzing in a relaxed, deep buzz, you regenerate your voice and find your true voice. (Think of delicious food: MMMH.)   Do not talk too loudly. You can use the telephone with your voice directly in […]

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10 Tips for Your Customer Service

What can you do to increase the productivity of my employees in the call center or customer support? This is one of the most common questions our customers ask. This is not a witchcraft, as long as you observe some basic rules. And, most importantly, you will increase the satisfaction of your employees as well […]

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health tips for call center agents
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Health Tips for Call and Service Center

Respiratory diseases such as hoarseness and other vocal complaints are the main reason for sick leave in the call and service centers. By using targeted preventive measures to eliminate the causes, you ultimately keep costs down by absenteeism. Prevention should start Prevention should start in the working conditions and behavior. Have a good moistening of […]

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Why Work in a Call Center?

Bilingual Interviewers, Team Leaders, Supervisors … In the newspaper ads, it’s only for them! Phone professionals do not know about unemployment. Looking for a job? The recruiters’ proposals seem tempting but you are still hesitating to respond to offers? Here are the good reasons to apply… Because the sector is recruiting at full capacity. Due […]

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Our Community

Giving back to the community has been one of our core-values since the beginning of our business. Over the years we have contributed thousands of dollars and volunteer hours to worthy causes. Your valued business allows us to contribute a small percentage of every invoice towards ensuring that we do our part in making our […]

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