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Oursourced Call Center: What KPIs are Used?

Performance indicators at outsourced call centers. For outsourced companies, managing a campaign entrusted by customers goes through different operations. And in order to know the progress of these, the outsourced call centers put in place different Key Performance Indicators (KPIs). These productivity indicators are decision- making tools that help them to control costs, increase production […]

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Telemarketing Sales Services
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The Different Agents of a Call Center

The name assigned to call center employees depends on the telemarketing operation on which they are assigned. It should be noted that the denomination always starts by telephoning. Thus, agents responsible for issuing calls for sales services are referred to as telemarketers. In the course of their duties, the latter are called upon to carry […]

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What is a B2B Call Center?

A call center is a business where the people who work there receive or make calls for the purpose of selling or promoting a product or service. There are four types of call centers, those that receive or make calls, and also those that are directed to the residential or the business. Several services are […]

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Telemarketing Sales Services
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Have you ever visited a call center?

The term “call center” is actually the literal translation of “Call Center” because it is an economic model of American origin. The Call Centers were born in the United States about thirty years ago. Today, from call centers we have switched to contact centers, because in addition to the telephone we use all communication channels […]

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What Do Customers Expect from a Call Center?

Operators of a call center have to think about how they are received or perceived by the consumer. Finally, the call center represents a company whose reputation, image and even its revenues depend on the quality of service.   The results may not represent all industries, but it gives us some clues as to what […]

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Telemarketing Sales Services
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Why there will continue to be call centers

In the past, calls were made at the hotline never groundless or out of boredom. Often, the average 10,000 service requests we process per day are already a problem in the customer service process. The service requests range from technical questions to rental cost accounting. If products were perfect and not required to explain, invoices […]

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7 Reasons Why a Job in the Call Center Pays Off

You’re looking for a side job, but do not know exactly what you’re looking for? Or you want to bridge several waiting times and you are looking for a job abroad, where you can get in quickly and uncomplicated? Have you ever thought of working in a call center? Probably you are thinking: “No, that […]

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Telemarketing Sales Services
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Why the Call Center is Dead

If call centers do not evolve, they will be quickly overwhelmed. Call them as you like, but if call centers or contact centers continue to function as if they were still in 1999, they may well disappear within a decade. The radical transformations that are currently under way will make call centers as we know […]

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