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Are Call Centers Going to be Dried Up Because of the Internet?

With the always steady rise of the Web, it is to be expected that the customer relationship will soon undergo a profound change. At a time when online sales account for 20% or more of the total vol...

Pcs Connect

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Contact Centers: Training of Written Consultants

In order to adapt to the evolution of customer relations, which now includes many activities requiring a certain capacity for writing, Read More

Pcs Connect

By admin

Call Center: New Performance Indicators

The quality of the customer relationship has become as important as the product or servic...

Pcs Connect

By admin

Marketing and Customer Relations: Prospecting on Social Networks

Social networks have become a great place to find prospects. The advantages of social platforms are that they are easy to access, free or almost, fast and without secretary or ass...

Pcs Connect

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Telemarketing: Sales During Call Reception

Successful sales on incoming call is beneficial for both customer relations and turnover....

Pcs Connect

By admin

Ordering by Phone: An Excellent Alternative to Unemployment

Order processing is part of the services offered by a call center. It is an activity that can be carried out both inside a contact center and at h...

Pcs Connect

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Long Waiting on the Phone Tarnishes the Image of the Company

A recent survey highlights the problems that come directly from the company, particularly its customer service. Consider the case of Verint. Ipsos-MORI surveyed a sample of 7,000 consumers in 6 dif...

Pcs Connect

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Motivating Telesellers

Today, as soon as the word "call center" is pronounced, one thinks systematically precariousness, stress and routine. Faced with such a preconceived idea, conta...

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Blog

By admin

Are Call Centers Going to be Dried Up Because of the Internet?

By admin

Contact Centers: Training of Written Consultants

By admin

Call Center: New Performance Indicators

By admin

Marketing and Customer Relations: Prospecting on Social Networks

By admin

Telemarketing: Sales During Call Reception

By admin

Ordering by Phone: An Excellent Alternative to Unemployment

By admin

Long Waiting on the Phone Tarnishes the Image of the Company

By admin

Motivating Telesellers

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Blog

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