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It is a must for all companies wishing to develop lasting relationships with their customers, voice infrastructure is more than ever relevant. Whether it’s SVI, voice identity or call centers, companies can no longer neglect these tools that are no longer limited to customer support but actually integrate the marketing strategy. Voice Identity: the sound […]

Should we centralize or decentralize teams to effectively manage our customer relationship service? Is it possible to provide more stable levels of service? These are the questions that companies face, most of whom struggle to manage the “peak” periods effectively. Some companies often experience spikes in their call center activities, following periods of calm. To […]

Contact centers are by far the most commonly used workplace. In addition to the impact on the image of the company, this phenomenon generates both visible and unsuspected expenses. It is important to monitor the rotation rate in order to be able to sound the alarm in good time. In any sector, the rotation of […]

We must denounce the dishonest practices that tarnish the reputation of the profession in the field of customer relations. Not displeasing to some people, the pink phone is a euphemic form of procuring, especially when practiced in Muslim countries. Many telecenter recruitment announcements for a call center scroll through this site. Some are marked with […]

The BRICS (Brazil, Russia, India, China, South Africa) have a dream potential. Teleperformance is also very optimistic about the opportunities offered by these countries for outsourcing call centers. The leader in customer relationship management services believes in the development of these markets in which it has been present for some fifteen years. The Ovum research […]

Sometimes, the telephone reception is sufficient to give an idea of the professionalism of the company. Similarly, telephone reception is an opportunity to impress callers. It therefore requires a personalized and highly performing welcome. Here are the recommended practices to have an effective telephone call. Customization The pre-hook voice message must present the company. When […]

Driving the culture of the company: this is the mission of the community manager. So does it make sense to use an external provider to manage online communities? The answer. Having a thorough knowledge of the company is a necessary condition so that the community management is done for the best. This implies that it […]

At a time when social rank is increasingly on the rise, webmasters tend to forget about trust rank, another “off-site” criterion that Google put in place a few years ago. Social Rank is a classification criterion that takes into account social signs to order research results. Some website managers focus so much on this one […]