PCS Connect Blog: Latest Company News and Updates

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How to Stabilize Service Levels?

Should we centralize or decentralize teams to effectively manage our customer relatio...

Pcs Connect

Calculate Turnover Rate to Gauge Turnover

Contact centers are by far the most commonly used workplace. In addition to the impact on the image of the company, this phenomenon generates both visible and unsuspected expenses. It is important ...

Pcs Connect

By admin

Pimping and Call Center are not the Same

We must denounce the dishonest practices that tarnish the reputation of the profession in the field of customer relations. Not displeasing to some people, the pink phone is a euphemic form of procu...

Pcs Connect

By admin

Future of Emerging Countries in Outsourcing

The BRICS (Brazil, Russia, India, China, South Africa) have a dream potential. Teleperformance is also very optimistic about the opportunities offered by these countries for Read More

Pcs Connect

By admin

Tips for Improving Telephone Service

Sometimes, the telephone reception is sufficient to give an idea of the professionalism of the company. Similarly, telephone reception is an opportunity to impress callers. It therefore requires a ...

Pcs Connect

By admin

Is it a Good Idea to Outsource Web Community Management?

Driving the culture of the company: this is the mission of the community manager. So does it make sense to use an external provider to manage online communities? The answer. Having a thorough know...

Pcs Connect

By admin

Do Not Overlook the Trust Bank

At a time when social rank is increasingly on the rise, webmasters tend to forget about trust rank, another "off-site" criterion that Google put in place a few years ago. Read More

Pcs Connect

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Much Integration Era is Over

Interactive Intelligence, an expert in call center solutions, provides an update on its strategy. In the wake, the French leader Olivier Silberstein emphasizes that "It is the end of the complex pr...

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Blog

By admin

How to Stabilize Service Levels?

By admin

Calculate Turnover Rate to Gauge Turnover

By admin

Pimping and Call Center are not the Same

By admin

Future of Emerging Countries in Outsourcing

By admin

Tips for Improving Telephone Service

By admin

Is it a Good Idea to Outsource Web Community Management?

By admin

Do Not Overlook the Trust Bank

By admin

Much Integration Era is Over

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