When you need to make a call and set an appointment, you don’t often get a hold of the decision maker. Someone from the other line would usually filter the call and ask you tons of questions before transferring it. The worst part is, they end the call immediately. These people are coined as “gatekeepers”. […]
In today’s economy and changing market, keeping your operational cost to a bare minimum is a top challenge. Your business needs to survive the game and finish at the top of the tier! With the competition in your arena getting tougher, you need to create a strategy to stay afloat. Otherwise, you’ll lose way before […]
You’ve probably shopped online and was being told to call customer care after complaining on the products received. And from there, customer service department transferred you to one agent to the other and didn’t even get the right solution to your complaint. Disappointing isn’t it? With the introduction of the world wide web and the […]
Imagine yourself cramming trying to beat deadlines in a fast-paced environment? How about running towards your desk with scattered folders and papers all over your tiny workstation? Then the phone rings where telemarketers on the other line are on standby waiting to sell their products and services. Suddenly, your secretary comes in reminding you of […]
Everyone knows what telemarketing is! It’s simple, it’s the process of calling potential customers by phone offering products and services at an affordable rate. You probably received some calls from strangers convincing you to subscribe or to buy their offerings. These so-called strangers doing the calls are actually telemarketers. Telemarketing has been around for some […]
This is a practice that has existed for a long time but which, thanks to new technologies, could be democratized. The home call center is a solution that not only facilitates access to employment for people with reduced mobility, housewives and teleworkers, but also brings many benefits to employers. On the employee side, the main […]
Turnover, a common phenomenon in companies and call centers, can result in significant hidden costs. Worse, it can have negative impacts on the company’s turnover. This problem remains a major brake on its development, but reducing it also entails major concessions. To reduce the rate of turnover, many recommend to ensure the welfare of employees: […]
The challenge of customer relations is not to automate everything in order to eliminate the role of man but rather to facilitate the work of the latter so that its presence is more useful. This depends to a large extent on the personality of the agents and the spirit of service conveyed by the company. […]
Expert insights on Salesforce and Development.
Multi-Channel Appointment Setting: Combining Email, Phone, and LinkedIn for 3x Results Relying on a single communication channel for…
Focus Keyphrase: increase meeting show rates SEO Title: Stop Sales Call No-Shows: The 3-Step Confirmation Blueprint Slug: stop-sales-call-no-shows…
B2B sales leaders regularly face a major operational hurdle. Should you build an internal team? Or should you…
pay