admin, Author at PCS Connect

Pcs Connect

Oursourced Call Center: What KPIs are Used?

Performance indicators at outsourced call centers. For outsourced companies, managing a campaign entrusted by customers goes through diffe...

Pcs Connect

The Different Agents of a Call Center

The name assigned to call center employees depends on the telemarketing operation on which they are assigned. It should be noted that the denomination always starts by telephoning. Thus, agents res...

Pcs Connect

By admin

What is a B2B Call Center?

A call center is a business where the people who work there receive or make calls for the purpose of selling or promoting a product or service. Ther...

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Pcs Connect

By admin

Have you ever visited a call center?

The term "call center" is actually the literal translation of "Call Center" because it is an economic model of American origin. The Call Centers were born in the United States about thirty years...
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Pcs Connect

By admin

What Do Customers Expect from a Call Center?

Operators of a call center have to think about how they are received or perceived by the consumer. Finally, the call center represents a company whose reputa...
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Social Media Marketing

By admin

Why there will continue to be call centers

In the past, calls were made at the hotline never groundless or out of boredom. Often, the average 10,000 service requests we process per day are already a problem in the customer service p...
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Pcs Connect

By admin

7 Reasons Why a Job in the Call Center Pays Off

You're looking for a side job, but do not know exactly what you're looking for? Or you want to bridge several waiting times and you are looking for a job abroad, where you can get in quickly and un...
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Pcs Connect

By admin

Why the Call Center is Dead

If call centers do not evolve, they will be quickly overwhelmed. Call them as you like, but if call centers or contact centers continue to function as if they were still in 1999, they may well dis...
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