admin, Author at PCS Connect

Pcs Connect

B-to-B Teleprospection: How to Effectively Raise a Client?

In telemarketing, business recovery is a difficult but necessary task. When we know that more than 85% of the sales are conclud...

Pcs Connect

Putting the Life of His Company Back into the Hands of Another

An entrepreneur who chooses the option of outsourcing customer service knows very well the issue of his decision. Indeed, it is the customers who constitute the very essence of the commercial activ...

Pcs Connect

By admin

Dynamic Teams in Outsourced Call Centers

The economic benefits are always the first to be put forward as soon as we speak of project in outsourcing. But thanks to a partnership with an Read More

Pcs Connect

By admin

Outsourcing Customer Relations: The Strength of Relational Marketing

Keeping a client is an art that requires know-how and real skills. Moreover, a particular branch of marketing, called relational marketing, is specially dedicated to this commercia...

Pcs Connect

By admin

How Do Outsourced Call Centers Manage their Customer Relationships?

There are techniques that enable outsourced call centers to maintain a professional relationship with customers and prospects. The ...

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Pcs Connect

By admin

Offshore Call Center Agents and their Work

When a company decides to invest in an outsourcing project using an offshore call center , it is explained that the services will be perfor...
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By admin

Appointment in the Call Center: A Personal Contact

Teleprospection is a commercial method which consists first and foremost in captivating an interlocutor to take an interest in the offer of a company. And even if the process is done at a distance,...
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Pcs Connect

By admin

Outsourcing of Customer Relations: The Solutions to Discover in Outsourcing

At a time when the customer experience and digital innovation are buzzing on the web, it becomes ur...
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