admin, Author at PCS Connect

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Outsourcing: Effective Marketing Strategy

Thanks to outsourcing that this type of activity has emerged in the most of the globe. The new information and communication technologies have enabled companies to relocate part of their activities...

Pcs Connect

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Digital Innovation and Outsourcing of Call Centers

The digital age implies new communication media and technical means that will meet the new challenges of customer relations. Digital transformation will not be done in a uniform way for companies. ...

Pcs Connect

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Successful Call Center Appointment Campaign

The goal is to organize a meeting between the prospects and the sales people. From this point of view, making appointments in the call center seems easy. How to persuade the person...

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Pcs Connect

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BPO: Invest in a Customer Relationship Outsourcing Project

The choice of a customer relationship outsourcing is decisive if a company wants to get closer...
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Pcs Connect

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Optimize Customer Service Outsourcing Tools

The quality of an outsourcing customer service depends on the offshore company's experience, its ap...
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Pcs Connect

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Outsourcing a Call Center: Improving Customer Communication

The customer experience is changing due to technological innovations. Currently, digital transformation offers new media that make modern customer relations and marketing but certainly complex. And...
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Pcs Connect

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Outsourcing Customer Relationship: New Marketing Approaches

Companies that know the challenges of digital transformation know that the areas of customer relations and marketing have changed radically. When investing in the Read More

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Tele-Agents Engage in Hunt for Customers

The appointment in call center is one of the tasks that is entrusted to a tele-agent. For this purpose, the latter uses modern means of telecommunication in order to be able to achieve its ends Read More

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