admin, Author at PCS Connect

Pcs Connect

Aggressive Call Center Method

It went well: a message on your answering machine asking to remember about a communication campaign. You are executing to settle the matter. You now return your calls as soon as yo...

Pcs Connect

The Benefits of Outsourcing Call Center

The decision to outsource an activity or a part of the company's activities is increasingly in line with the strategy of companies, which prefer to concentrate their human resources on this in orde...

Pcs Connect

By admin

What You Can Consider When Dealing With Disgruntled Customers

Telephone support is one of the most important contact points for consumers. Dealing with unsatisfied customers can sometimes be difficult and requires above all a lot of fingertip feeling. The fol...

Pcs Connect

By admin

Tips for Service Provider Selection and Evaluation

Corporate Information / Financial Soundness Look at the sales and business development of the last three or four years. Which locations are used for how long? H...

Pcs Connect

By admin

Tips for Call Center Agents

Pay attention to your pitch. Too high a voice will strain the voice and generate tension. Through a subtle buzzing in a relaxed, deep buzz, you regenerate your voice and find y...

Pcs Connect

By admin

10 Tips for Your Customer Service

What can you do to increase the productivity of my employees in the call center or customer support? This is one of the most common questions our customers ask. This is not a witc...

Pcs Connect

By admin

Health Tips for Call and Service Center

Respiratory diseases such as hoarseness and other vocal complaints are the main reason for sick leave in the call and service centers. By using targeted preventive measures to elim...

Pcs Connect

By admin

Why Work in a Call Center?

Bilingual Interviewers, Team Leaders, Supervisors ... In the newspaper ads, it's only for them! Phone professionals do not know about unemployment. Looking for a job? The recruiters' proposals seem...

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