Category: Pcs Connect

The name assigned to call center employees depends on the telemarketing operation on which they are assigned. It should be noted that the denomination always starts by telephoning. Thus, agents responsible for issuing calls for sales services are referred to as telemarketers. In the course of their duties, the latter are called upon to carry […]

A call center is a business where the people who work there receive or make calls for the purpose of selling or promoting a product or service. There are four types of call centers, those that receive or make calls, and also those that are directed to the residential or the business. Several services are […]

The term “call center” is actually the literal translation of “Call Center” because it is an economic model of American origin. The Call Centers were born in the United States about thirty years ago. Today, from call centers we have switched to contact centers, because in addition to the telephone we use all communication channels […]

Operators of a call center have to think about how they are received or perceived by the consumer. Finally, the call center represents a company whose reputation, image and even its revenues depend on the quality of service.   The results may not represent all industries, but it gives us some clues as to what […]

You’re looking for a side job, but do not know exactly what you’re looking for? Or you want to bridge several waiting times and you are looking for a job abroad, where you can get in quickly and uncomplicated? Have you ever thought of working in a call center? Probably you are thinking: “No, that […]

If call centers do not evolve, they will be quickly overwhelmed. Call them as you like, but if call centers or contact centers continue to function as if they were still in 1999, they may well disappear within a decade. The radical transformations that are currently under way will make call centers as we know […]

It went well: a message on your answering machine asking to remember about a communication campaign. You are executing to settle the matter. You now return your calls as soon as you can, it is a respect that you show to those who call you and leave you a message. Then some doubts. The background […]

The decision to outsource an activity or a part of the company’s activities is increasingly in line with the strategy of companies, which prefer to concentrate their human resources on this in order to better manage the performance of their core business effect. In our sector, our customers are often companies with a large customer […]