Category: Pcs Connect

An entrepreneur who chooses the option of outsourcing customer service knows very well the issue of his decision. Indeed, it is the customers who constitute the very essence of the commercial activity of a company, and entrusting the management of this vital part amounts to putting the life of the company back into expert hands […]

The economic benefits are always the first to be put forward as soon as we speak of project in outsourcing. But thanks to a partnership with an outsourced call center , companies will discover that valuing the human dimension is one of the secrets of the success of offshore companies.   A supportive work environment […]

Keeping a client is an art that requires know-how and real skills. Moreover, a particular branch of marketing, called relational marketing, is specially dedicated to this commercial approach. During a mission to outsource customer relations, professionals will find that retaining customers is a key task for the future of a company.   A long-term customer […]

There are techniques that enable outsourced call centers to maintain a professional relationship with customers and prospects. The CRM ( Customer Relationship Management) encompasses all the tools and methods that have been developed for this purpose. And even if call centers use the same tools, it is especially the way they know how to exploit […]

When a company decides to invest in an outsourcing project using an offshore call center , it is explained that the services will be performed by competent and experienced agents. But the majority of professionals ignore the true skills and powers of teleagents.   How does one become a call center agent? The outsourcing market […]

Teleprospection is a commercial method which consists first and foremost in captivating an interlocutor to take an interest in the offer of a company. And even if the process is done at a distance, thanks to a phase of persuasive hooking, the teleoperator will manage to carry out its mission of making appointments in call […]

At a time when the customer experience and digital innovation are buzzing on the web, it becomes urgent to redefine the basics of customer communication. The new context puts this concept at the heart of modern commercial and marketing strategies. And it is thanks to a project outsourcing of the customer relationship that the companies will discover the […]

Performance indicators at outsourced call centers. For outsourced companies, managing a campaign entrusted by customers goes through different operations. And in order to know the progress of these, the outsourced call centers put in place different Key Performance Indicators (KPIs). These productivity indicators are decision- making tools that help them to control costs, increase production […]