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Pcs Connect
By admin
Future of Emerging Countries in Outsourcing
The BRICS (Brazil, Russia, India, China, South Africa) have a dream potential. Teleperformance is also very optimistic about the opportunities offered by these countries for
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Pcs Connect
By admin
Tips for Improving Telephone Service
Sometimes, the telephone reception is sufficient to give an idea of the professionalism of the company. Similarly, telephone reception is an opportunity to impress callers. It therefore requires a ...
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Pcs Connect
By admin
Is it a Good Idea to Outsource Web Community Management?
Driving the culture of the company: this is the mission of the community manager. So does it make sense to use an external provider to manage online communities? The answer.
Having a thorough know...
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Pcs Connect
By admin
Do Not Overlook the Trust Bank
At a time when social rank is increasingly on the rise, webmasters tend to forget about trust rank, another "off-site" criterion that Google put in place a few years ago.
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Pcs Connect
By admin
Much Integration Era is Over
Interactive Intelligence, an expert in call center solutions, provides an update on its strategy. In the wake, the French leader Olivier Silberstein emphasizes that "It is the end of the complex pr...
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Pcs Connect
By admin
Are Call Centers Going to be Dried Up Because of the Internet?
With the always steady rise of the Web, it is to be expected that the customer relationship will soon undergo a profound change. At a time when online sales account for 20% or more of the total vol...
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Pcs Connect
By admin
Contact Centers: Training of Written Consultants
In order to adapt to the evolution of customer relations, which now includes many activities requiring a certain capacity for writing,
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Pcs Connect
By admin
Call Center: New Performance Indicators
The quality of the customer relationship has become as important as the product or servic...
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