Category: Pcs Connect

Successful sales on incoming call is beneficial for both customer relations and turnover. It is an operation that combines customer relations with the development of turnover. The call center operator who handles incoming calls informs and advises clients, at the ADV or in the hotlines. Since it is the customer who calls, it is the […]

Order processing is part of the services offered by a call center. It is an activity that can be carried out both inside a contact center and at home because it requires only a telephone. Unlike prospecting, which involves sending calls, calls are made on the basis of calls received. In short, it is a […]

A recent survey highlights the problems that come directly from the company, particularly its customer service. Consider the case of Verint. Ipsos-MORI surveyed a sample of 7,000 consumers in 6 different countries (United States, United Kingdom, France, Poland, Germany, Russia) to measure their satisfaction with the service ‘they received. While 34% of clients say they […]

Today, as soon as the word “call center” is pronounced, one thinks systematically precariousness, stress and routine. Faced with such a preconceived idea, contact centers have not only difficulty recruiting and valuing this profession but they also struggle to motivate their employees. To motivate their teams, managers use different approaches. The common elements: an adapted […]

The budgets allocated to digital are increasing more and more. The presence on the web has become an obvious necessity and companies usually call on online marketing companies for that but you can just as well have an in-house web marketing team and this is the purpose of this article Than to give advice on […]

More and more companies use the remote secretariat for a variety of reasons, while others have a certain reserve, probably because they do not understand what this alternative really consists of. Indeed, it is a practice that raises many questions: “Is it really serious? “,” Is it effective? ” The answer is yes. Today, thanks […]

Every year, logistics inventory is an obligation to which every company must comply. The purpose of this process is to identify the efficiency of flows within a company, whether it is goods, data or materials. Here, the approach makes it possible to optimize the future logistic strategies of a firm.   Ensure the interdependence between […]

Thanks to outsourcing that this type of activity has emerged in the most of the globe. The new information and communication technologies have enabled companies to relocate part of their activities to outsourced call centers.   In a simple way, outsourcing can be defined, for a foreign company, as requiring a service provider to ensure […]