Category: Pcs Connect

This is a practice that has existed for a long time but which, thanks to new technologies, could be democratized. The home call center is a solution that not only facilitates access to employment for people with reduced mobility, housewives and teleworkers, but also brings many benefits to employers. On the employee side, the main […]

Turnover, a common phenomenon in companies and call centers, can result in significant hidden costs. Worse, it can have negative impacts on the company’s turnover. This problem remains a major brake on its development, but reducing it also entails major concessions. To reduce the rate of turnover, many recommend to ensure the welfare of employees: […]

The challenge of customer relations is not to automate everything in order to eliminate the role of man but rather to facilitate the work of the latter so that its presence is more useful. This depends to a large extent on the personality of the agents and the spirit of service conveyed by the company. […]

It is a must for all companies wishing to develop lasting relationships with their customers, voice infrastructure is more than ever relevant. Whether it’s SVI, voice identity or call centers, companies can no longer neglect these tools that are no longer limited to customer support but actually integrate the marketing strategy. Voice Identity: the sound […]

Should we centralize or decentralize teams to effectively manage our customer relationship service? Is it possible to provide more stable levels of service? These are the questions that companies face, most of whom struggle to manage the “peak” periods effectively. Some companies often experience spikes in their call center activities, following periods of calm. To […]

Contact centers are by far the most commonly used workplace. In addition to the impact on the image of the company, this phenomenon generates both visible and unsuspected expenses. It is important to monitor the rotation rate in order to be able to sound the alarm in good time. In any sector, the rotation of […]

We must denounce the dishonest practices that tarnish the reputation of the profession in the field of customer relations. Not displeasing to some people, the pink phone is a euphemic form of procuring, especially when practiced in Muslim countries. Many telecenter recruitment announcements for a call center scroll through this site. Some are marked with […]

The BRICS (Brazil, Russia, India, China, South Africa) have a dream potential. Teleperformance is also very optimistic about the opportunities offered by these countries for outsourcing call centers. The leader in customer relationship management services believes in the development of these markets in which it has been present for some fifteen years. The Ovum research […]